Effective Date: November 29, 2024
At Resham Sutra, we are committed to delivering your orders safely and promptly. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases. By placing an order with us, you agree to the terms outlined below.
For any questions or concerns, please contact us via our contact page at https://gramsootra.com/contact-us/.
1. Processing Time
- Orders are typically processed within [insert number] business days (excluding weekends and public holidays) from the date of purchase.
- You will receive an email confirmation with tracking details once your order has been dispatched.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within [insert range, e.g., 5-10 business days].
- Express Shipping: Estimated delivery within [insert range, e.g., 2-5 business days] (if available).
Delivery times may vary based on your location and external factors such as weather, customs, or courier delays.
3. Shipping Costs
- Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free shipping may be offered on orders over a certain amount. Details will be specified on the Website.
4. International Shipping
- We ship internationally to select countries. Shipping times and costs for international orders will vary depending on the destination.
- Customs and Duties: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Use the tracking number to monitor the status of your shipment through the courier’s website.
6. Failed Deliveries and Incorrect Addresses
- Ensure that the shipping address provided is accurate and complete. Resham Sutra is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address or failure to collect, we may charge additional shipping fees to resend the order.
7. Damaged or Lost Shipments
- If your package arrives damaged, please contact us within [insert timeframe, e.g., 48 hours] of delivery with photos of the damage and the packaging.
- For lost shipments, notify us immediately. We will work with the courier to investigate and resolve the issue.
8. Delivery Delays
- While we strive to meet delivery estimates, unforeseen circumstances such as weather, courier issues, or customs delays may affect delivery times. Resham Sutra is not responsible for such delays.
9. Returns and Shipping
For information on returns, including return shipping details, please refer to our Refund and Return Policy.
10. Contact Information
For any questions about your shipment or assistance with your order, please reach out to us at:
https://gramsootra.com/contact-us/
Thank you for shopping with Resham Sutra! We appreciate your trust in us to deliver the finest silks to your doorstep.
