Privacy Policy
Gram Sootra ("we", "our", "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your information when you use our website and services.
1. Information We Collect
- Account information: name, email address, phone number, shipping and billing address when you register or place an order.
- Transaction information: details of orders, payments and communications with sellers or buyers on the platform.
- Usage data: pages viewed, links clicked, device and browser type, and other analytics collected automatically.
- Communications: messages you send us through email, contact forms or support channels.
2. How We Use Your Information
- To provide, operate and improve our marketplace and services.
- To process orders, payments, deliveries and returns.
- To communicate with you about your account, orders and support requests.
- To send newsletters and promotional material where you have opted in.
- To detect and prevent fraud, abuse and other unlawful activity.
3. Sharing of Information
We do not sell your personal information. We share information only with trusted third parties who help us operate the Service — such as payment processors, logistics partners and analytics providers — and only to the extent necessary for those services. We may also disclose information where required by law.
4. Cookies & Analytics
We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how the Service is used. You can control cookies through your browser settings.
5. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by writing to us at admin@gramsootra.com. You may also unsubscribe from marketing communications at any time.
8. Children
Our Service is not intended for individuals under the age of 18 and we do not knowingly collect personal information from them.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at admin@gramsootra.com or +91 9817156966.