Refund & Cancellation Policy

We want you to be fully satisfied with every purchase from Gram Sootra. This policy explains when and how you may cancel an order, return a product or request a refund.

1. Order Cancellation

Orders may be cancelled free of charge before they are dispatched from the artisan or cluster.
Once an order has been packed and handed to the logistics partner, it can no longer be cancelled but may be eligible for return after delivery.
To cancel an order, please email admin@gramsootra.com with your order number as soon as possible.

2. Returns

You may request a return within 7 days of delivery if the product is damaged, defective, or materially different from what was ordered.
Items must be unused, in their original packaging and with all tags intact.
Handloom textiles carry small natural variations in colour, weave and texture. Such variations are a hallmark of handmade craft and are not considered defects.

3. How to Request a Return

Email admin@gramsootra.com with your order number, reason for return and clear photographs of the item.
Our team will confirm eligibility and share pickup or return-shipping instructions within 2–3 business days.
Once we receive and inspect the returned item, we will notify you about the status of your refund.

4. Refunds

Approved refunds are processed within 7–10 business days to the original payment method.
Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
For cash-on-delivery orders, refunds are issued via bank transfer to an account provided by you.

5. Non-Returnable Items

Custom, bulk and made-to-order items.
Products damaged due to misuse, mishandling or improper care after delivery.
Items returned without prior authorisation from our team.

6. Contact Us

For any questions about cancellations, returns or refunds, please contact us at admin@gramsootra.com or +91 9817156966.