Shipping Policy

Gram Sootra ships silk cocoons, yarn, fabric and finished goods directly from rural artisan clusters across India. This policy sets out our shipping timelines, charges and coverage.

1. Order Processing

Orders are typically processed within 2–4 business days of confirmation, once quality checks and termite-proof packaging are complete.
Handloom items made to order may require an additional 5–10 business days for weaving.
You will receive a tracking link by email or SMS once your order is dispatched.

2. Domestic Shipping (India)

Standard delivery: 4–8 business days after dispatch, depending on your PIN code.
Remote and North-East locations may take up to 10–12 business days.
Shipping charges are calculated at checkout based on weight and destination.

3. International Shipping

We ship to select international destinations via reputable courier partners.
Delivery typically takes 7–15 business days after dispatch.
Buyers are responsible for any import duties, taxes or customs charges levied by the destination country.

4. Packaging

All silk products are packed in termite-proof, moisture-resistant packaging to preserve fibre quality during transit. Bulk shipments follow additional export-grade packing standards.

5. Delivery Issues

If your shipment is delayed, lost or arrives damaged, please contact us within 48 hours of delivery at admin@gramsootra.com.
Please retain original packaging and share photographs to help us process the claim quickly.

6. Incorrect Address

Please ensure your shipping address, PIN code and contact number are accurate at checkout. Additional shipping charges may apply for reshipment if an order is returned to us due to an incorrect address.

7. Contact Us

For any questions about shipping, please contact us at admin@gramsootra.com or +91 9817156966.